Booking Terms
Our students are at the heart of everything we do; our aim is to provide great courses, great customer service, and to be as accommodating and flexible as possible. Our courses require lots of planning, and our terms and conditions are in place to ensure we provide a smooth and seamless experience to all of our students. Please read the following prior to booking one of our courses: Cancellations and Refunds We're unable to offer refunds if you want to cancel your training course unless you cancel your booking by email within 24 hours of making the original booking. You will receive a refund excluding any credit card or other administrative fees, and an additional cancellation fee per booking will be charged at £20. Refunds will be made to the credit or debit card used to make your booking. This also applies to bookings that have been agreed at short notice with payment to be made on the day, and for which a confirmation email has been sent. If we have to postpone or cancel a course for reasons beyond our control we will always transfer you at no additional cost to another course date at the same venue and with the same tutor. If you choose not to transfer to an alternative date then your deposit is non-refundable. Exceptional Circumstances In exceptional circumstances such as a bereavement, we will offer you a transfer onto a later course date with no penalty fees. This decision is made at our sole discretion and will only be considered if the bereavement relates to an immediate family member. Name Changes Names of students may be changed on payment of a fee of £20 per student, per booking up to the day before the scheduled booking. In addition, if there is a difference between the original fee paid and the current fee available at the time the change is made, you will be required to pay any increase in the fee since the original booking. No refund will be given if the new fee is lower. Course Transfers The following charges will apply if you wish to transfer your booking to a later course date:
Course Dates and Venues
Course Content In order to respond rapidly to changes in market demand London Therapists reserves the right to alter its course content and/or tutor. Contraindications We put your safety and comfort first at all times, and as with any treatment there are contraindications to consider which may affect your participation in a class or whether it is appropriate for you to attend. Please let us know at the time of booking if you have a medical condition, are receiving any form of medical treatment, or are taking medicines for any ongoing condition from your GP or any other medical practitioner for any reason. If you have any concerns we are happy to cover these before the course. Late Arrivals and No-Shows
You are accepted onto a course on the understanding that you attend on the date and at the time specified in your confirmation email. Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers. Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion. Richmond Venue: Our Richmond tutor offers exclusive 1-2-1 tuition from 9.30am - approx midday and sees private therapy clients in the afternoons. Regardless of the reason, if you arrive later than 9.50am your course will have to be postponed to a later date as there will not be enough time to complete the course in the time available. Please note that this will incur a £40 re-booking fee. If you fail to turn up for your course at any venue no refunds can be given and any outstanding balance will become due, as we reserved your place and turned away other students who could have attended.
Diplomas
Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate. Diplomas are gained by the successful fulfilment of the criteria set out by London Therapists and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor. In the case of a dispute the decision of the Principal is final. Should you lose your original diploma a replacement can be issued, at our discretion, as long as you can confirm the date(s) you attended your course. A fee of £15 per diploma inc. P&P is payable.
Other Terms
1. The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted.
2. All courses, fees and discounts are subject to change without prior notice.
3. Students unable to understand or speak English will not be permitted to attend courses without the assistance of a suitably qualified interpreter. The student is responsible for this expense, and private tuition only is available in this circumstance.
4. These conditions form the main part of the contract between London Therapists and the Student. Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions. 5. Students can expect a response to email and telephone enquiries within a maximum of 48 hours.
Disciplinary
If any student behaves improperly on the tutor's premises, either before or during an assessment, or damages or removes any equipment belonging to the tutor, they will be asked to leave immediately and no refund of fees will be given. Privacy Policy This is London Therapists' privacy policy. You can email us at massagecourses@gmail.com. This privacy policy explains how we use any personal information we collect
about you and why we collect it. What Information Do We Need? We need your contact details - your name, phone number, address, postcode and email address. We will also need information about your age and health in order for a course to go ahead.
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"The tutor was calm, interesting, positive, caring and helpful. As a teacher myself I appreciate and recognise quality instruction - it was of the highest quality" - Thea Watkins     |
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London Therapists: Intensive Indian Head Massage Courses,
Holistic Massage Diploma Courses and Beauty Therapy Training in London, Kent Haworth, West Yorkshire and Derbyshire.
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