Booking Terms

Our students are at the heart of everything we do; our aim is to provide great courses, great customer service, and to be as accommodating and flexible as possible.  Our courses require lots of planning, and our terms and conditions are in place to ensure we provide a smooth and seamless experience to all of our students.  Please read the following prior to booking one of our courses.

When You Book

Bookings should be made at least two weeks before the course date.  We will send you a deposit request after your course date has been agreed with the tutor, which is payable immediately.  If your deposit isn’t received within three days of this request, and we haven't heard from you, then we will assume that you no longer wish to book and the date will be re-allocated to another student.  Please note that the deposit holds your place on the date agreed, but this place is not confirmed until you pay the full balance. Your final balance payment must be made no later than two weeks before the course date or the course will be cancelled or re-allocated.  Deposits are non-refundable should you fail to pay the balance as requested. 

Package Bookings

 Our Haworth tutor offers a 15% discount on the total cost of all package bookings.  When you book a package of courses at our Haworth venue payment is required in advance and in full at the time of booking.

Late Bookings

Late bookings, within two weeks of the course date, must be paid for in full within 24 hours of our payment request, or we will assume that you no longer wish to book and the date will be re-allocated.  Please note that it is your responsibility to send your payments on time - we do not send out payment reminders or "chasing" emails.

Cancellations and Refunds 

We're unable to offer refunds if you want to cancel your training course unless you cancel your booking by email within 24 hours of making the original booking. You will receive a refund excluding any credit card or other administrative fees, and an additional cancellation fee per booking will be charged at £20.  Refunds will be made to the credit or debit card used to make your booking.  This also applies to bookings that have been agreed at short notice with payment to be made on the day, and for which a confirmation email has been sent.

Courses arranged on a non-scheduled date to fit around your schedule carry a 25% surcharge.  The total course fee is payable at the time of booking, and is non-refundable should you change your mind.

If we have to postpone or cancel a course for reasons beyond our control we will always transfer you at no additional cost to another course date at the same venue and with the same tutor.  If you choose not to transfer to an alternative date then your deposit is non-refundable.

Exceptional Circumstances

In exceptional circumstances such as a bereavement, we will offer you a transfer onto a later course date with no penalty fees.  This decision is  made at our sole discretion and will only be considered if the bereavement relates to an immediate family member.

 Corporate/Company Bookings

If you book a course with us on behalf of a company for members of your staff (ie hotel, spa, massage provider), your company are responsible for payment.  The contract is between your organisation and London Therapists.  All corporate bookings must be paid for in advance and in full at the time of booking.  We do not issue refunds for any cancellations by individual students, but we will allow you to substitute another member of staff with a week’s notice.   If a company books more than two places then a 10% discount applies to the second and subsequent bookings for the course. This only applies to practical training.

Name Changes 

Names of students may be changed on payment of a fee of £20 per student, per booking up to the day before the scheduled booking. In addition, if there is a difference between the original fee paid and the current fee available at the time the change is made, you will be required to pay any increase in the fee since the original booking. No refund will be given if the new fee is lower. 

Course Transfers 

The following charges will apply if you wish to transfer your booking to a later course date:

 A £45 re-booking fee will apply

If you have purchased your course at a discounted price you will have to pay the full course price.

The choice of course date must be specified at the time of transfer, or the instruction will be considered a cancellation.

The option to transfer a course date can only be used once, after which any additional request will be considered a cancellation. All outstanding payments will remain due, irrespective of the number of working days notice given for the cancellation.

Course Dates and Venues

London Therapists reserves the right to alter course dates and venues without liability.

In the event of a cancellation where an alternative cannot be provided in respect of that course, a full refund will be offered. 

London Therapists cannot reimburse travel or accommodation expenses, and is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course Content

In order to respond rapidly to changes in market demand London Therapists reserves the right to alter its course content and/or tutor.

Contraindications

We put your safety and comfort first at all times, and as with any treatment there are contraindications to consider which may affect your participation in a class or whether it is appropriate for you to attend.   Please let us know at the time of booking  if you have a medical condition, are receiving any form of medical treatment, or are taking medicines for any ongoing condition from your GP or any other medical practitioner for any reason.  If you have any concerns we are happy to cover these before the course. 

Late Arrivals and No-Shows 

You are accepted onto a course on the understanding that you attend on the date and at the time specified in your confirmation email.  Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers.  Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion. If you fail to turn up for your course at any venue no refunds can be given and any outstanding balance will become due, as we reserved your place and turned away other students who could have attended. 

Diplomas

Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate.  Diplomas are gained by the successful fulfilment of the criteria set out by London Therapists and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor.  In the case of a dispute the decision of  the Principal is final.  Should you lose your original diploma a replacement can be issued, at our discretion, as long as you can confirm the date(s) you attended your course.  A fee of £15 per diploma inc. P&P is payable.

Other Terms

1.  The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted. 

2.   All courses, fees and discounts are subject to change without prior notice.

3.  Students unable to understand or speak English will not be permitted to attend courses without the assistance of a suitably qualified interpreter.  The student is responsible for this expense, and private tuition only is available in this circumstance.

4.  These conditions form the main part of the contract between London Therapists and the Student. Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.

5.  Students can expect a response to email and telephone enquiries within a maximum of 48 hours.

Disciplinary 

If any student behaves improperly on the tutor's premises, either before or during an assessment, or damages or removes any equipment belonging to the tutor, they will be asked to leave immediately and no refund of fees will be given.

Privacy Policy

This is London Therapists' privacy policy.  You can email us at  massagecourses@gmail.com.  This privacy policy explains how we use any personal information we collect about you and why we collect it.

What Information Do We Need?  We need your contact details - your name, phone number, address, postcode and email address. We will also need information about your age and health in order for a course to go ahead.

Why Do We Need It, How Will We Use It and How Long Will We Retain It?  We need all the details above in order to ensure that it is safe for us to provide the course you may ask for and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a course with London Therapists. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (provide a course).

Marketing: We would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for a course to go ahead. If you agree to being contacted for marketing purposes using the following methods please tick the relevant boxes to give your consent. You may withdraw this consent at any time by emailing us at massagecourses@gmail.com 

Will We Share Your Information?: We will not share your information with anyone outside of London Therapists..

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?  Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email (massagecourses@gmail.com). If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page https://ico.org.uk/concerns