Booking Terms
Our students are at the heart of everything we do; our aim is to provide great courses, great customer service, and to be as accommodating and flexible as possible. Our courses require lots of planning, and our terms and conditions are in place to ensure we provide a smooth and seamless experience to all of our students. Please read the following prior to booking one of our courses.
When You Book
Bookings should ideally be made at least two weeks before the course date. We will send you a deposit request after your course date has been agreed with the tutor, which is payable immediately. If your deposit isn’t received within three days of this request, and we haven't heard from you, then we will assume that you no longer wish to book and the date will be re-allocated to another student. Your final balance payment must be made no later than two weeks before the course date or the course will be cancelled or re-allocated. Deposits are non-refundable should you fail to pay the balance as requested. Late bookings (i.e. within two weeks of the course date) must be paid for in full within 24 hours of our payment request, or we will assume that you no longer wish to book and the date will be re-allocated. Please note that it is your responsibility to send your payments on time - we do not send out payment reminders or "chasing" emails.
Cancellations and Refunds
We're unable to offer refunds if you want to cancel your training course unless you cancel your booking by email within 24 hours of making the original booking. You will receive a refund excluding any credit card or other administrative fees, and an additional cancellation fee per booking will be charged at £20. Refunds will be made to the credit or debit card used to make your booking. This also applies to bookings that have been agreed at short notice with payment to be made on the day, and for which a confirmation email has been sent.
Courses arranged on a non-scheduled date to fit around your schedule carry a 25% surcharge. The total course fee is payable at the time of booking, and is non-refundable should you change your mind.
If we have to postpone or cancel a course for reasons beyond our control we will always transfer you at no additional cost to another course date at the same venue and with the same tutor. If you choose not to transfer to an alternative date then your deposit is non-refundable.
Exceptional Circumstances
In exceptional circumstances such as a bereavement, we will offer you a transfer onto a later course date with no penalty fees. This decision is made at our sole discretion and will only be considered if the bereavement relates to an immediate family member.
Corporate/Company Bookings